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GILLARDS FAQs

Gillards Worldwide Warehousing and Distribution works with ICAEW to provide the ordering and distribution solution for the learning materials for the ICAEW CFAB, ACA, Financial Reporting and ISAs qualifications.

CONTACT INFORMATION
Online student resources for all ICAEW qualifications can be found on the ICAEW website www.icaew.com/en/qualifications-and-programmes
For information on and how to order the open books www.icaew.com/openbooks
For queries regarding the content within the hard copy learning materials or any learning resources on the ICAEW website, please email learning@icaew.com
For queries relating to any of the Financial Reporting programmes, please email ifrs@icaew.com
For queries relating to the ICAEW ISA programme, please email isas@icaew.com
For any queries relating to your status as an ICAEW student, please email studentsupport@icaew.com

GENERAL QUERIES

Where do I log into the Gillards website?
You are able to log into the Gillards website once you select a product you wish to purchase. The login fields will appear on the top right hand side.
 

 

When will I receive my order?
Delivery dates for the materials are confirmed by email to the registered email address once the order has been dispatched by Gillards.

When you are ordering your materials, you must also input a ‘course start date’ which will be taken into account when dispatching orders. If you are not attending a tuition course, please provide your intended start-date for study. Delivery timescales are a minimum of 2 working days for UK addresses, and vary for international destinations.
 
Are there any discounts available for bulk orders or as an ICAEW member?
The learning materials produced for the ACA and ICAEW CFAB qualifications are competitively and reasonably priced. As such there are no discounts for bulk orders.

Discounts for current ACA students, members and/or bulk orders are available on the Financial Reporting and ISAs programmes. Please look at the individual products for details of discounts
 
What do I do when I have tried to place an order but the website says I have already placed an order?
This sometimes occurs when the back/forward arrows are used during the order process. If you wish to place an order, you will need to ensure that your basket is empty by selecting the items and deleting them from your basket. You will then need to log out of the Gillards website for 5 – 10 minutes. Once you have logged in again and your basket is empty, you will be able to place another order. If further issue persist, contact icaew@gillards.com.
 
Can individuals be set up with a credit account?
ICAEW require payment in full before an order can be dispatched. As per the Terms and Conditions on the Gillards website, you are entitled to a statutory cooling-off period of seven business days from delivery. A refund for the products of the order will be given upon the return of all respective products in an unopened and good condition.
 
Why can there not be two email contacts for one account?
At present, the website does not allow more than one email contact.
 
Can the delivery address include the Company Name?
The website does not currently do this automatically. However, you can amend the delivery address to show the company name in the field Name, with a contact name in the Surname field.

ICAEW CFAB AND ACA QUERIES

Can previous editions of the learning materials be used for the current syllabus?
The ICAEW learning materials are produced using the same rates, tables, standards and legislation etc. as are used to write the examination within the respective year i.e. the learning materials for exams in 2014 will not be based on the same information used to write the 2015 examinations. We can therefore only recommend that the correct editions of the learning materials are used to adequately prepare for your examinations.

The exam year that the materials relate to is clearly stated on the product pages of the Gillards website.
 
Can the learning material packs be split to purchase individual components e.g. just the question bank?
The ICAEW learning material packs are created and sold as they are to ensure students possess all of the necessary materials to adequately prepare for the ICAEW examinations. The learning materials are examiner reviewed to ensure this is the case. The packs are competitively priced as one product and cover the cost of the authoring, production and publishing of all components within them.
 
Which year of learning materials should I purchase?
When considering which edition of the learning materials to purchase, you should consider when you will be taking your exams. If you will be sitting your exams in 2015, you should purchase the edition relevant to those exams.
 
 
If you require any further information, please contact the Student Support team on +44 (0) 10908 248 250 or email them at studentsupport@icaew.com.