Password:   Forgot Password?
Don't have an account? Click here to register
ICAEW Returns Policy

Our 7-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. If you need to return an item as a result of an error on our part we will also refund the carriage charges. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 7 days unless they are faulty.

A Returns Form can be downloaded here, and should be sent with the goods to the following address;

C/O Gillards, Trident Works,
Marsh Lane,
Temple Cloud
BS39 5AZ

Please print the return label and include it in your return package.

If you cannot print the label, please include the invoice (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.

Please use the original packaging to return the item when possible.

Should you need further assistance our contact details can be obtained from the 'Help' pages.