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TERMS AND CONDITIONS.

Please read these conditions carefully before using this Web site. By using this Web site, you signify your agreement to be bound by these conditions.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

1. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can update much of the information you provided us with by contacting us via the HELP page.

2. Gillards.com reserves the right to refuse access to the Web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

3. Gillards.com grants you a limited license to access and make personal use of this Web site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Gillards.com. This license does not include any resale or commercial use of this Web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This Web site or any portion of this Web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Gillards.com and its affiliates without express written consent.

4. You must not use the Web site in any way that causes, or is likely to cause, the Web site or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Gillards.com are responsible for all electronic communications and content sent from your computer to us and you must use the Web site for lawful purposes only.

You must not use the Web site for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety.

5. All content included on the Web site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Gillards.com or its client ICAEW, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this Web site is the exclusive property of Gillards.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this Web site is the property of Gillards.com, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilize parts of the contents of the Web site without Gillards.com's express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this Web site, without Gillards.com's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Web site without Gillards.com's express written consent.

Gillards.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us via the HELP page.

6. When you place an order to purchase a product from Gillards.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

7. You are entitled to a statutory cooling-off period of seven business days. Any returns must be in an unopened good condition - For Details of this statutory right and an explanation of how to exercise it please contact us via the HELP page.

8. We list pricing information for products sold by us on the Web site, including on each product information page. Beyond what we say on that page or otherwise on the Web site, we cannot be more specific about availability. Please note that dispatch estimates are just that, and, although we aim to dispatch all orders within 24 hours of receipt they are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

9. We reserve the right to make changes to our Web site, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the Web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

12. Gillards.com is a trading name of Gillards Worldwide Warehousing and Distribution Ltd.

13. All question banks contain exam standard questions, and the Professional and Advanced Level question banks contain past exam questions. In order that these question banks contain fully updated versions of the most recent exams, they may not be available at the same time as the study manuals. The relevant question banks will be sent to you as soon as they are available. If you require further details on availability of any learning materials, please contact learning@icaew.com

14. Upon purchasing a product your details will be communicated to our client (ICAEW), who may contact you in the future with relevant product updates, or to request your feedback on a product you have purchased.

15. It is the responsibility of the customer to cover all bank charges that may be incurred by any payments they make.

16. Overseas orders may occasionally incur additional charges as a result of a Customs Clearance levy, it will be the responsibility of the customer to settle said charges.

17. Upon purchasing a product using a discount code which is dependent on membership of a professional body, your details may be passed to your membership organisation to verify eligibility.

18. Upon purchasing a product for which delivery to you relies on a third party your details will be supplied to the relevant third party to ensure your order is fulfilled.