Case Studies

A decades-long partnership with Yarto.

Michael Grant founded Yarto, a leading product development business, in 1978 and rapidly became a creative force designing and supplying branded products to world renowned institutions such as Harrods, Liberty of London, and Buckingham Palace.

Today, Yarto continues to flourish, and supplies a wide range of department stores, museums, and heritage sites worldwide. Yarto has offices in Europe, Hong Kong, and North America.

The challenge

From the outset, Yarto decided to outsource the warehouse requirement and order fulfilment process, initially engaging with a small logistics provider.

The solution

Following a personal recommendation, Yarto turned to Gillards for a more reliable and efficient solution. Gillards stepped in to become Yarto’s trusted partner, providing a full-service solution that included storage, order processing, efficient deliveries, and streamlined returns management.

The result

The key to a long and successful partnership is communication. Every customer at Gillards works with a dedicated account manager who becomes their main point of contact. This relationship ensures complete understanding of the business needs, a truly tailored solution, and consistently high levels of customer experience. In Yarto’s case, their key contact is Shirley, who has worked with Michael and his team for over 10 years.

“From day one, Gillards demonstrated an unwavering commitment to providing above and beyond service, consistently delivering on their promises. We couldn’t have asked for a more reliable and dedicated partner to support us. Shirley’s exceptional dedication, attention to detail, and willingness to go the extra mile have made her a key contact for Yarto. Her collaboration and expertise have been instrumental in ensuring seamless operations.”

Michael Grant, Yarto’s Founder and CEO

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