Gillards Partners with Arcana Living to Deliver Premium Homeware and Subscription Experiences

Arcana Living is a UK-based design-led homeware brand, known for its beautifully curated homeware collection and highly sought-after monthly subscription boxes, with customers across the UK and internationally. As demand grew in the UK and internationally, Arcana Living required a UK fulfilment partner capable of delivering a seamless customer experience at scale – Gillards Partners with Arcana Living.

With the founder dividing her time between the UK and abroad, the business also needed operational systems that could function smoothly across time zones while remaining firmly rooted in the UK.

Their product range posed a unique operational challenge. Alongside high-value homeware items, Arcana Living offers multiple bespoke subscription boxes, each requiring intricate kitting and assembly before dispatch. Every order needed to reflect the premium nature of the brand, with flawless packaging and personal touches that would delight customers on arrival.

Managing this level of complexity from overseas, while maintaining speed, accuracy, and brand consistency, required a fulfilment partner that could act as a true extension of the Arcana Living team.

The Solution

Gillards partnered with Arcana Living to manage UK-based fulfilment for both domestic and international orders, providing a flexible, scalable solution tailored to the brand’s exacting standards.

From the outset, Gillards worked closely with Arcana Living to understand their products, packaging requirements, and customer expectations. This collaborative approach enabled the team to design fulfilment workflows that supported both everyday homeware orders and the more complex demands of monthly subscription fulfilment.

Gillards now manages:

• Inbound goods and inventory management for high-value homeware products
• Intricate kitting and assembly of multiple bespoke subscription boxes each month
• Quality-controlled packing and dispatch, ensuring every order meets Arcana Living’s premium standards

Each order is beautifully packaged to reflect the Arcana Living brand, incorporating special finishes such as handwritten notes, bespoke labelling, and custom tags. These personal touches are applied consistently and at scale, even during peak subscription periods.

The Impact

By partnering with Gillards, Arcana Living has been able to deliver a luxury unboxing experience to customers, without the operational burden of trying to manage UK fulfilment while the founder is working across multiple locations.

The partnership has enabled Arcana Living to:

• Confidently serve UK customers from a UK fulfilment base, with fast, reliable dispatch to both domestic and international customers
• Maintain exceptional presentation standards across every order
• Scale subscription volumes without sacrificing accuracy or quality
• Protect and enhance the brand’s premium positioning

Gillards’ experienced fulfilment team acts as an extension of Arcana Living’s own, ensuring that every product arrives exactly as intended.

Gillards partners with Arcana Living

For Arcana Living, fulfilment is about more than shipping products; it’s about delivering an experience. Gillards’ ability to combine operational efficiency with meticulous attention to detail has made them a trusted long-term partner. With Gillards managing their UK fulfilment operations, Arcana Living remains firmly established as a UK brand while benefiting from a fulfilment partner able to support an internationally active founder.

“Working with Gillards has transformed the way we fulfil customer orders. Their team understands the importance of handling our homeware and subscription products with care, while giving us the operational confidence to scale as a UK brand with an international customer base.” Ria Mishaal, Founder – Arcana Living

“Arcana Living is a design-led brand where product quality and presentation are paramount. We’re proud to support their growth with a fulfilment solution that protects their products, their brand and their customer experience at every touchpoint.” Gillards

Let’s Talk

Call our friendly team on 01761 452530 or email hello@gillards.com for an initial conversation and quote.