Frequently asked questions

FAQs about order fulfilment services

What is e-fulfilment?

E-fulfilment or ‘e-Commerce fulfilment’ is the process of managing and delivering online orders. This can involve a range of activities from storing products and managing inventory to packing and shipping orders. Find out more about the e-fulfilment process.

Why should I use an e-fulfilment partner?

An e-fulfilment or third-party logistics (3PL) partner take the process of fulfilment and manage it for you. From storage, picking and packing, shipping, tracking and dealing with returns, an e-fulfilment partner will facilitate the whole process. Using an e-fulfilment partner means you can focus on running your business and developing products, whilst also ensuring your customers receive top quality experience and timely delivery. Find out more about working with Gillards.

Which eCommerce platforms do Gillards connect with?

We currently integrate with Amazon, Shopwired, Magento, WooCommerce, SAP, Shopify, Royal Mail, DPD, Parcelforce, DHL, DX and UK Mail International. In addition, we have an API through which you can upload orders from any platform. Our technical team can also provide bespoke solutions to meet your specific needs. Find out more about our integrations.

Can Gillards deal with bespoke subscription box fulfilment?

Yes, we offer a fully bespoke service, tailored to your individual needs. Whether it’s multiple option subscription box orders or adding sample products at the point of shipping, we can be flexible to your individual business needs. Find out more about subscription box fulfilment.

Will Gillards deliver my products to customers?

Yes, we have our own fleet of vans and are perfectly positioned to access all major transit routes. Whether you’re shipping to customers in the UK or overseas, we provide global delivery services and 24/7 parcel tracking. Find out more about the process.

How many products can I store at Gillards?

We have 110,000 square feet of warehouse space available, and we store all kinds of products, large and small. If you need your products stored under special conditions such as temperature controlled, we can do that too.

Contact Gillards about your e‑fulfilment needs

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